Sales Policy for CLUVO

Effective Date: December 10, 2024

At CLUVO, we aim to provide an exceptional shopping experience for all our customers. Our sales policy ensures that your purchase is safe, secure, and seamless from start to finish. Please take a moment to review our policies for a better understanding of how we operate.

1. Product Availability

While we strive to keep our inventory up to date, all products listed on CLUVO are subject to availability. In the event that a product you ordered is out of stock, we will notify you immediately and provide options for alternative items or a full refund. We cannot guarantee that all items listed on the website are available at all times.

2. Pricing

Prices for our luxury timepieces are listed on our website in U.S. dollars and are subject to change without notice. The final price of your order will be displayed at checkout. Please note that prices do not include taxes, shipping, or handling fees, which will be added during the checkout process. All prices are final and cannot be changed once the transaction is complete.

Discounts and Promotions: Occasionally, we offer promotional discounts or special offers. These discounts may have specific terms and conditions that apply. Only one discount or offer can be used per transaction, unless otherwise stated.

3. Order Confirmation and Processing

Once your order is placed on CLUVO, you will receive an email confirmation with your order details. This email serves as an acknowledgment of your order but does not confirm the acceptance of the order. All orders are subject to review and approval by CLUVO.

Orders are processed during business hours (Monday through Friday, excluding holidays). Processing times may vary depending on product availability, order volume, and shipping destinations. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

4. Shipping and Delivery

CLUVO offers domestic and international shipping options. The shipping costs will be calculated during checkout based on your location and preferred shipping method. Delivery times may vary depending on the shipping destination and the carrier selected. We are not responsible for any customs duties, taxes, or delays that may occur during international shipments.

Shipping Restrictions: We reserve the right to refuse shipments to certain locations due to logistical or regulatory issues.

5. Payment Methods

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment platforms. All payments are processed through secure gateways, ensuring the privacy and security of your transaction details.

6. Order Cancellations

You may cancel an order at any time before it is processed. Once your order has been shipped, it cannot be canceled. If you wish to cancel your order before it has been processed, please contact us immediately via email at info@cluvo.site or call 972-659-2065. We will do our best to accommodate your request.

7. Returns and Exchanges

If you’re not completely satisfied with your purchase, please refer to our Refund and Return Policy for detailed instructions on how to return or exchange your item. We accept returns on most items within 30 days of purchase, provided the item is in new, unused condition with all original packaging and tags intact.

8. Customer Support

At CLUVO, we are dedicated to providing excellent customer service. If you have any questions or concerns about your purchase, our products, or our policies, feel free to contact our customer service team. We are here to help and ensure your shopping experience is smooth and enjoyable.

Contact Information:

Thank you for choosing CLUVO for your luxury timepiece needs. We appreciate your business and look forward to serving you again in the future.