Privacy Policy for CLUVO

Effective Date: December 10, 2024

At CLUVO, your privacy is one of our top priorities. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and interact with our services. By using CLUVO, you agree to the terms set forth in this policy. If you do not agree with these terms, please do not use our website.

1. Information We Collect

We gather both personal and non-personal information to improve your shopping experience, provide better services, and ensure the smooth operation of our site.

1.1 Personal Information

When you place an order, register for an account, or subscribe to our newsletter, we may collect the following personal information:

  • Contact Information: Full name, email address, phone number, and physical address (for billing and shipping).
  • Payment Details: Credit card information, billing information, and payment transaction history.
  • Account Information: Username, password, and purchase history.
  • Communication Preferences: Information related to how you prefer to receive communications from us.

1.2 Non-Personal Information

We may collect non-identifiable information that helps us improve user experience, including:

  • Cookies: Small files that track your activity on our site. You can manage cookies through your browser settings.
  • Device Information: Information about your device, such as your IP address, browser type, and operating system.
  • Usage Data: Data related to how you interact with our site, including pages viewed, time spent on our site, and referring/exit pages.

2. How We Use Your Information

We use the information we collect for several purposes, including:

  • Order Processing and Fulfillment: To process your orders, manage your account, and deliver your purchased products.
  • Customer Support: To respond to your inquiries, provide assistance, and improve our service.
  • Marketing: To send promotional emails, newsletters, and special offers, provided you have opted in to receive such communications.
  • Personalization: To offer personalized content, recommendations, and advertisements based on your browsing and purchasing behavior.
  • Improving Our Services: To analyze usage patterns and enhance our website’s functionality, design, and user experience.

3. How We Protect Your Information

At CLUVO, we take the security of your personal data seriously and implement a variety of security measures to ensure that your information is protected. These measures include:

  • Encryption: All sensitive payment information is transmitted through secure channels (SSL encryption).
  • Access Control: Only authorized personnel have access to your personal information.
  • Regular Audits: We periodically review and update our security practices to keep your information secure.

4. Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with third-party service providers for the following purposes:

  • Payment Processing: To process payments securely, we share necessary information with payment gateways (such as PayPal, Stripe) as required.
  • Shipping Providers: We may share your shipping information with trusted carriers (such as USPS, FedEx, UPS) to fulfill your orders.
  • Advertising: We may share data with trusted advertising partners to provide you with targeted ads.

These third parties are required to protect your information in accordance with applicable privacy laws.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device to help us remember preferences, track website usage, and serve personalized ads. You can control cookie settings through your browser; however, disabling cookies may affect your ability to use some features of our website.

For more details about how we use cookies and similar technologies, please refer to our Cookie Policy.

6. Your Rights and Choices

As a user of our website, you have certain rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can update or correct any inaccurate personal information.
  • Deletion: You may request that we delete your personal information, subject to certain exceptions (such as retaining data for legal compliance).
  • Opt-Out: You can opt-out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at the details provided below.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 13, we will take steps to delete such information as soon as possible.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

  • Email: info@cluvo.site
  • Phone: 972-659-2065
  • Address: 2490 Wilson Avenue, Plano, Texas, United States

Thank you for trusting CLUVO with your personal information. We are committed to ensuring your privacy and delivering an exceptional shopping experience.